How to manage fraud when accepting cards

The growth in e-commerce has brought new opportunities and challenges to all businesses.

An increasing number of companies, organisations and individuals are taking advantage of these opportunities, and are making use of the Internet to buy and sell products and services on-line. However, although trading on the Internet offers great potential, there are risks that need to be considered when taking e-commerce transactions.

Card payments taken over the Internet are classed as Cardholder Not Present (CNP) transactions. CNP transactions have always involved an element of risk in regard to fraud for our customers because the card and cardholder are not present at the time of the transaction. Trading over the Internet is no exception so you should be aware of the risks involved when accepting such transactions.

In order to help you combat fraud, we have put together some Best Practice guidelines. This is not an exhaustive list, but the information contained in the links on the left will help you to be better prepared to manage your on-line business.

Remember, the vast majority of online card payments are perfectly genuine. Considering the risks and taking active steps to guard against fraud will help you protect your business against potential loss.