Updating your information

Keeping in touch is important. If any of your details change, then please let us know immediately so that we can ensure there is no interruption to your service due to out of date information.

If any changes are needed, such as a change of business name or business status (e.g. Ltd), change of premises, changes to named individuals on your account, or changes to telephone or fax numbers, one of your authorised people should contact us to request the change be made to your records.

If you've had a Corporate Account for a while, it's worth reviewing our range of accounts to see whether a different type of account would more closely match your requirements.

Updating cardholder information

People move house, get promoted, or simply 'move on'. Keep us up to date by letting us know about any changes to your cardholders' details.

To change cardholder personal details such as home address or contact numbers the cardholder or your Account Administrator can contact us to make these changes.

To change other options for a cardholder, such as enabling cash withdrawals, changing expenditure limits or upgrading to Gold, these need to be requested by your Account Administrator.

If a cardholder leaves your company, please ensure that the card is destroyed (by cutting it in half through the magnetic strip and Chip) and disposed of in a secure manner. Once the card has been destroyed, please contact us to let us know and remember to lock their access to Online Services.

Don't forget to complete an additional cardholder form for the person who will be replacing them.