Protect your business from chargebacks

The circumstances in which you accept card payments e.g. the cardholder is present at the point of sale, mail/telephone order, will affect the measures that your business can take to protect itself from potential chargebacks.

Unfortunately, some chargebacks are unavoidable and even the checks we suggest will not stop them occurring. However, what we aim to do is to increase your knowledge of the situations and circumstances where chargebacks can arise.

Read the information on the appropriate pages according to the situations listed below that best fit the way in which you accept card payments.

Point of Sale

The card and cardholder are present at the point of sale and the cardholder signs the transaction slip. Businesses are likely to have a PDQ terminal.

Mail Order

Businesses that sell goods and services via mail order. The card and cardholder are not present at the time of the transaction.

Telephone Order

Businesses that sell goods and services over the telephone. The card and cardholder are not present at the time of the transaction.

Internet

Businesses that sell goods and services over the Internet. The card and cardholder are not present at the time of the transaction.

Restaurants

In addition to the potential chargebacks that restaurants might incur from the cardholder being present at the point of sale, there are also some additional risks that they may be exposed to.

Hotels

In addition to the potential chargebacks that hotels might incur from the cardholder being present at the point of sale, there are also some additional risks that they may be exposed to.