How it works

Card authorisation and processing with ePDQ-Lite is simple and straightforward - because we do most of it for you.

This is how the online card payment cycle works:

• You login to the system
• When a customer order comes in, you key in their card and cardholder details
• We get back to you with accept/decline decisions in real time
• You process the order accordingly
• We credit the money to your account
• You can also choose to review all your transactions with our Store Administration Tool.

Click here to see the process in action.

How we will support you

Whether you're just setting up your own business at home or an international business turning over millions of pounds, we'll provide you with exceptional customer service and support.

• Our highly-trained Customer Services team are available to provide help and answers to questions over the phone
• The Existing customers pages on this website give you fast, easy access to all the information and guidance you need to get the greatest benefit from your Barclaycard Business account
• We'll send you regular newsletters telling you about new products which could benefit you, the latest initiatives to protect you against fraud, and changes in the law that might affect your business
• Your regular Barclaycard Business statement will include messages about matters that you need to know about as soon as possible
• The support we give you when your starting out as a Barclaycard Business customer doesn't stop once you're up and running - we are committed to caring for our established customers just as well

These are some of the support tools we provide for you:

Support tool	Internet traders with simple end-to-end service	Internet traders with integrated service	Mail and phone order traders
Fraud screening	Yes	Yes	Yes
Internet authentication	Yes	Yes	n/a
User guides	Yes	Yes	Yes
Integration guides	Yes	Yes	n/a
Free upgrades	Yes	(admin tool only)	Yes
Dedicated technical support team	Yes	Yes	Yes
List of approved integrators & development partners	Yes	Yes	n/a